Frequently Asked Questions
Choosing treatment raises questions, and you deserve straight answers before you decide anything. On this page we address what families most often ask us, from what the first day looks like to how we coordinate care. We want you to feel informed, and we are here to help.
Your Questions, Answered
How much does treatment cost?
Cost depends on your level of care and insurance. Most major plans cover addiction and mental-health treatment, and verification is free — call and we can confirm your exact benefits in minutes.
How long does treatment last?
Detox typically runs 5-10 days, residential programs 30-90 days, and outpatient care continues as long as it helps. Your plan is built around your clinical needs, not a fixed calendar.
Can I use my phone during treatment?
Phone policies vary by program and level of care. Many programs allow scheduled phone time after an initial adjustment period. Ask admissions about the policy for your program.
Can my family visit?
Yes — family involvement improves outcomes, and we encourage it through scheduled visits and family therapy sessions.
Is treatment confidential?
Completely. Your privacy is protected by federal law (42 CFR Part 2 and HIPAA). No one is told you are in treatment without your written consent.
Do you treat mental health conditions too?
Yes. Co-occurring depression, anxiety, PTSD, and other conditions are treated together with addiction — integrated dual-diagnosis care is the evidence-based standard.
What if I live in another state?
We regularly admit clients from out of the area and help arrange travel, including flights. Distance never has to be the reason someone does not get help.
What should I bring?
Comfortable clothing, your ID and insurance card, and any prescriptions in their original bottles. See our packing list for the full rundown.
Take the First Step Today
Reaching out is the first step, and it asks nothing more of you than a conversation. Our admissions team answers (855) 395-2841 around the clock, the call is free and fully confidential, and we can verify your insurance quickly. You are not committing to anything by talking with us. We are simply here to listen. Contact us whenever you are ready.
Your information is secure & protected by HIPAA.